Legal — Data & Privacy

bh998 Privacy Policy — How We Handle Your Personal Data

Your privacy matters to bh998. This policy explains exactly what personal data we collect, why we collect it, how we use it, and your rights as a player based in Bangladesh.

Effective Date: 1 January 2026

Introduction

Our Commitment to Your Privacy

bh998 ("we", "us", "the Platform") is committed to protecting the personal data of every player who uses the bh998 platform. This Privacy Policy describes how bh998 collects, processes, stores, shares, and protects personal data in connection with the use of the bh998 website and all associated account, betting, and payment services. This Policy applies to all registered users and visitors of the bh998 platform, including players located across Bangladesh.

By registering an account with bh998 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should discontinue use of the platform immediately. This Policy should be read alongside the bh998 Terms & Conditions, which together form the complete agreement governing your relationship with bh998.

Age Requirement: bh998 does not knowingly collect or process personal data from any individual under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered with bh998, please contact us immediately at [email protected].

Data We Collect

Categories of Personal Data Collected by bh998

bh998 collects personal data from players across six broad categories. Data is collected directly from the player during registration and account use, automatically through platform interactions, and in some cases from third-party identity verification providers.

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Identity Data

Full name, date of birth, national ID or passport details collected during account registration and KYC verification.

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Financial Data

Payment method details (mobile wallet references such as bKash, Nagad, Rocket account numbers), deposit and withdrawal history, and transaction amounts in BDT.

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Device & Technical Data

IP address, device type, operating system, browser type and version, screen resolution, and session identifiers collected automatically when you access the platform.

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Gaming Activity Data

Bet history, game session logs, cricket betting markets selected, casino game RTP outcomes, bonus usage records, and wagering requirement completion data.

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Usage & Behaviour Data

Pages visited, time spent on each section, click patterns, game preferences, and navigation paths through the bh998 platform, collected via analytics tools.

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Communications Data

Records of support tickets, live chat transcripts, email correspondence with bh998, and any voluntary feedback or survey responses you submit.

How We Use Your Data

Purposes for Which bh998 Processes Your Personal Data

bh998 uses the personal data described above for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

  • Account ManagementTo create, verify, and maintain your bh998 account, including identity verification (KYC), account authentication, and password management.
  • Payment ProcessingTo process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, to maintain accurate transaction records, and to comply with anti-money laundering obligations.
  • Platform ServicesTo deliver cricket betting markets, casino games, slots, virtual sports, and all other platform features to you in a personalised and functional manner appropriate to your account history and preferences.
  • Responsible GamingTo monitor gaming activity for signs of problem gambling, to enforce deposit limits and self-exclusion settings selected by the User, and to comply with responsible gaming obligations.
  • Security & Fraud PreventionTo detect, investigate and prevent fraud, money laundering, bonus abuse, unauthorised account access, and any other prohibited conduct described in the bh998 Terms & Conditions.

Legal Basis

bh998 processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely on are set out below.

  • Contractual NecessityProcessing is necessary to perform the contract between bh998 and the User — specifically, to provide the betting platform, process payments, and manage the User's account.
  • Legal ObligationProcessing is required to comply with applicable laws, including anti-money laundering regulations, identity verification requirements, and data retention mandates imposed by relevant authorities.
  • Legitimate InterestsProcessing is carried out in pursuit of bh998's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by the User's privacy rights.
  • ConsentWhere processing is not covered by the above bases (for example, for direct marketing communications), bh998 will seek your explicit consent prior to processing. You may withdraw consent at any time by contacting bh998 support, without affecting the lawfulness of processing carried out before withdrawal.

Data Sharing

When and With Whom bh998 Shares Your Personal Data

bh998 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the limited circumstances described below.

  • Payment ProvidersTransaction data is shared with payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) strictly to the extent necessary to complete deposit and withdrawal requests.
  • Identity Verification PartnersIdentity data may be shared with KYC verification service providers to complete mandatory identity checks. These providers are contractually bound to process data only for the stated verification purpose and to maintain equivalent data security standards.
  • Law Enforcement & Regulatorsbh998 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required or permitted by law — for example, in response to a lawful court order, subpoena, or in relation to an active fraud or money laundering investigation.
  • Game Technology ProvidersAggregated, anonymised gaming activity data (never individually identifiable) may be shared with game providers such as Pragmatic Play, Evolution Gaming, Microgaming, Spribe and Ezugi for the purpose of game performance analytics and RNG certification auditing.
No Sale of Data: bh998 has never sold, and will never sell, personal data belonging to its players to any third party for marketing or commercial profiling purposes. Any third party that receives data from bh998 is subject to contractual data protection obligations that mirror the standards set out in this Privacy Policy.

Cookies & Tracking

bh998 uses cookies and similar tracking technologies on its platform to improve functionality, maintain session security, and understand how players navigate the site. The following types of cookies are used.

  • Essential CookiesStrictly necessary for the platform to function. These cookies maintain your login session, remember your language preference, and enable the cashier and game interfaces to operate correctly. Essential cookies cannot be disabled without breaking core platform functionality.
  • Analytics CookiesUsed to collect anonymised data about how players use the bh998 platform — pages visited, session duration, game categories browsed. This data is used to improve platform performance and user experience. Analytics data is never linked back to individual player identities.
  • Preference CookiesStore non-sensitive platform preferences such as display settings, last-viewed game category, and notification preferences, so the platform remembers your choices between sessions.

You may manage non-essential cookie preferences through your device browser settings. Please note that disabling analytics or preference cookies will not affect your ability to use the core platform but may result in a less personalised experience.

Data Retention

How Long bh998 Keeps Your Personal Data

bh998 retains personal data only for as long as necessary to fulf il the purposes for which it was collected, or as required by applicable law. The retention periods we apply are as follows: account data is retained for the duration of the active account relationship and for a period of 5 years following account closure; financial transaction records are retained for a minimum of 5 years from the date of the transaction in accordance with anti-money laundering record-keeping requirements; KYC identity verification documents are retained for 5 years from the date of verification or account closure, whichever is later; gaming activity logs are retained for 3 years from the date of the session; communications and support records are retained for 2 years from the date of the interaction.

When personal data is no longer required to be retained, bh998 will either securely delete it or anonymise it so that it can no longer be linked to an individual player. If you wish to request early deletion of your personal data (subject to legal retention obligations that may prevent full deletion), please contact bh998 support with your request and we will respond within 30 days.

Your Rights

Your Data Protection Rights as a bh998 Player

As a player using the bh998 platform, you have the following rights with respect to your personal data. bh998 is committed to honouring these rights within a reasonable timeframe.

  • Right of AccessYou have the right to request a copy of the personal data bh998 holds about you. We will provide this within 30 days of a verified request at no charge for the first request in any 12-month period.
  • Right to RectificationYou have the right to request correction of any inaccurate or incomplete personal data held about you. Please ensure your account details are kept up to date via your profile settings, or contact support for data held outside your direct control.
  • Right to ErasureYou have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no overriding legal obligation requires its retention. Please note that anti-money laundering and fraud prevention obligations may prevent full erasure of certain data categories.
  • Right to RestrictionYou have the right to request that bh998 restricts processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where processing is unlawful but you oppose erasure.
  • Right to ObjectYou have the right to object to processing of your personal data where that processing is based on bh998's legitimate interests. If you object, bh998 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights and freedoms.
How to Exercise Your Rights: To exercise any of the rights above, contact bh998 support at [email protected] with your registered account email address and a description of the right you wish to exercise. We will acknowledge your request within 5 business days and provide a full response within 30 days. We may need to verify your identity before actioning certain requests to protect against unauthorised data access.

Security

How bh998 Protects Your Personal Data

bh998 implements a range of technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the bh998 platform, encrypted storage of sensitive data fields including passwords and payment references, access controls that restrict internal access to personal data on a strict need-to-know basis, regular security assessments of platform infrastructure, and monitoring for suspicious access patterns and potential data breaches.

While bh998 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security against all possible threats. You are responsible for keeping your account login credentials confidential and for notifying bh998 immediately if you suspect any unauthorised access to your account. bh998 will never ask you to disclose your password via email or through any customer support channel.

Children

bh998 Is Strictly for Adults Aged 21 and Above

bh998 is an adult gambling platform and is strictly for individuals aged 21 and above. We do not knowingly collect, retain, or process personal data relating to any person under the age of 21. Our registration process includes age verification steps designed to prevent underage access. If a parent or guardian believes their child has registered an account with bh998 or submitted personal data to the platform, they should contact bh998 support immediately at [email protected] so that the account can be closed and all associated data permanently deleted without delay.

Policy Updates

Changes to This Privacy Policy

bh998 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes to this Policy, we will update the Effective Date at the top of this page and, where the changes are significant, we will endeavour to notify registered players via their account email address in advance of the changes taking effect.

The version of this Privacy Policy published on the bh998 platform at any given time is the current, operative version. We recommend that you review this Policy periodically to stay informed about how we handle your personal data. Continued use of the bh998 platform after any update to this Policy constitutes your acceptance of the revised terms.

Contact Us

Privacy Enquiries and Data Rights Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or have a concern about how bh998 has handled your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days and to fully resolve requests within 30 days.

Email: [email protected]

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